Delivery Times

Australia Post Standard Shipping – Up to 8 business days *metro areas only

Australia Post Express Shipping – Up to 4 business days *metro areas only

Shipments to rural addresses may take longer than expected.

What is your Returns Policy?

Full details can be found in our Shipping and Returns Policy here.

• There is no returns for change of mind, selecting the wrong size or ordering the wrong item. Please be sure to use the available size charts.
• Items must be unworn (except to try on for size) and unwashed with all tags still attached (if your item had tags when you received it).
• Any items sealed for hygiene reasons can only be returned if the seal is intact.
• Beauty products cannot be returned if they are opened and/or used (unless deemed faulty).
• Gift cards are non-refundable, non-transferable and cannot be redeemed for cash.
• We only offer refunds to the original payment method used to make the order.
• You are eligible to return your online Afterpay, and ZipPay orders for a refund or credit voucher, provided the above return conditions have been met.
• Returns registered separately cannot be returned as one, even if they are from the same order.
• Anything accidentally or incorrectly returned our way (that’s not a Sugar Glow item) will be the responsibility of the sender, not Sugar Glow. We’ll always do our very best to help out, but unfortunately can’t make any promises!